Online Payments
All your on-line Store payments at The Art Ministry are processed by PayPal. As a customer, information you give to PayPal is not available to us. We do not hold details of your accounts or sensitive.
Paypal, the trusted leader in online payments, lets you send and receive money online quickly and securely. With PayPal, you can:
Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems.When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
For further information visit
Paypal.
Order by Telephone
If you want to talk to someone when placing an order, call us on 020 8581 2328 and we’d be delighted to help. Please have the product number and title of the item you would like to order at hand. We will also need your name and the delivery name and address. We will issue you with an order number once your transaction is completed.
We cannot accept payment cards over the phone however we can offer you the following payment options:
Paypal Email Payments
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As well as providing the facility to pay at online stores, Paypal also offer us the facility to request payment by e-mail. The difference when you use the e-mail facility is your personal details are with Paypal only and not with us. (NB we never see your card details when you order online).
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Once you have placed your order with us by phone, we send an e-mail of your order and payment request via Paypal which will e-mail you the invoice andinstructions on making a payment.
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Your e-mail will provide you with a link to Paypal directly. Once Paypal informs us of your payment. We will then dispatch your order.
Cheque/Postal Order
Alternatively you can pay by cheque or postal order. Post payments to:
The Art Ministry, Sales, PO Box 513, Hayes, Middlesex, United Kingdom. UB3 9BA
Please note: you must provide the order number and your contact details with your payment.
Paying by Instalments
Interested in paying by instalments, contact us for further information.
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Delivery/Return
Delivery
All pieces are insured in transit to and from your home or office, so in the unlikely event your purchase gets damaged, return it to us for a replacement, or in the case of Original works, for repair if possible.
Domestic deliveries reach their destinations within 4 to 8 days of the order being placed. International deliveries take between 6 – 10 days.
Delivery is charged according to the delivery location, weight and dimensions, and the value of your purchase. We use several carriers Royal Mail, Parcelforce and DHL. You can check the Estimate Delivery charge before going to the checkout, by clicking on your shopping cart, where you’ll find a link: Shipping Estimate.
Depending on the product ordered, domestic deliveries reach their destination within 4 days (Express) and 8 days (Standard). International deliveries reach their destination within 6 days (Express) and 10 days (Standard).
Restrictions:
Certain items cannot be sent with all the available carriers for insurance reasons. If the item you’ve ordered fits into this group, your delivery option may be restricted. If you choose an inappropriate carrier a warning will come up on your screen “This item cannot be sent with this carrier for insurance reasons, choose another carrier.” If there is no restriction, no such warning will appear.
Returns
As an Art Ministry customer you have approximately 14 days to reach your buying decision. From the point of purchase you have 21 days to return the product to us.
So for example, if you decide to return the product it must be posted back to us, in its original packaging, by the latest 14 days after purchase. Therefore, if you bought it on the 3rd, regardless of when you receive it, you must return post it by the latest 5pm on the 17th.
Refunds will be made to your card within 3 days of your return being received.
Frames are made to order and therefore cannot be returned unless damaged in transit.
Framing is optional. For prints we have a choice of Frames in Standard Sizes available to buy online.
For original artworks we provide Custom Framing in collaboration with leading framer John Jones, framers to the National Portrait Gallery, the V& A, Sotheby’s and Christie’s. Once you have chosen a piece, you can purchase or reserve it online or by phone. We can then discuss framing options with you and provide an estimate before you complete your purchase.
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Testimonials
